The friction
In a distributed organization, access controls need to scale without making every secure action feel like a support ticket. The challenge was to strengthen device-aware access while giving employees a clearer path to get what they needed.
The approach
I designed and deployed Okta Device Trust using Kandji and Okta Access Requests. The work connected endpoint posture, identity policy, and secure self-service within an environment serving more than 2,000 employees and endpoints.
The result
The solution expanded secure self-service access while maintaining the controls required for a fast-changing organization.
What I learned
Good identity design turns policy into a path people can follow—not a wall they learn to work around.